I. General conditions

a) In order to benefit from Cartelo.ro recharge services, you are required to complete the presented recharge form and the payment form with real and current information. Cartelo.ro does not assume responsibility for the impossibility of providing the recharge service caused by the incorrect completion of the form or the completion with incomplete or false information.

b) As a Client of the Cartelo.ro platform, we provide you with information regarding the regulations applicable in the context in which you use our recharge services, regarding the conclusion of distance contracts between professionals and consumers.

c) According to the policies of mobile operators, you are required to verify, prior to completing the transaction/order, the correctness of the data entered in the recharge form, namely in particular, the telephone number.

d) According to OUGi no. 34/2014 on consumer rights in contracts concluded with professionals, the consumer benefits from a period of 14 days to withdraw from a distance contract or from a contract outside commercial premises, without requiring justification of the withdrawal decision and without incurring any costs other than those provided for by the provisions of this normative act.

e) However, given the nature of the services that the cartelo.ro platform makes available to you, as presented in point d) of this section, the provisions of art. 16 of OUGi no. 34/2014 apply, which presents the exceptions to the right to return products, namely:

service contracts, after the complete provision of the services, if the execution began with the express prior consent of the consumer and after the latter confirmed that he/she was aware of the fact that he/she will lose his/her right to withdraw after the complete execution of the contract by the professional;

the supply of products or services whose price depends on fluctuations in the financial market that the professional cannot control and which may occur during the withdrawal period;

the supply of products made to the specifications presented by the consumer or clearly personalized;

the supply of products that are likely to deteriorate or expire quickly;

the supply of sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer;

the supply of products that are, after delivery, by their nature, inseparably mixed with other elements;

the supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the sales contract, whose delivery cannot be made before 30 days and whose actual value depends on fluctuations in the market that the professional cannot control;

contracts in which the consumer has specifically requested the professional to travel to his home to carry out urgent repair or maintenance work;

supply of sealed audio or video recordings or sealed computer programs that have been unsealed after delivery;

supply of newspapers, periodicals and magazines, except for subscription contracts for the supply of such publications;

contracts concluded within the framework of an auction;

provision of accommodation services, for purposes other than residential, transport of goods, car rental, catering or services regarding leisure activities, if the contract provides for a specific date or period of execution;

supply of digital content that is not delivered on a material support, if the provision began with the express prior consent of the consumer and after the latter confirmed that he/she was aware of the fact that he/she will lose his/her right of withdrawal.

f) For these reasons, telephone recharge credits cannot be returned and no special provisions are necessary regarding the warranty and service applied to the product/service that the Cartelo.ro platform makes available to the user through.

II. Refund of the service value

a). When you place a recharge order on the Cartelo.ro website with all the necessary and correct information, we normally offer you to charge the requested credit to the phone number entered

b) If the information provided is incorrect for any reason or the phone number provided is engaged in a subscription contract and cannot be charged with credit, but the payment for the service has been paid and confirmed, you can send a written request requesting the refund of the paid credit value, to the e-mail address contact@cartelo.ro containing the following details:

Order reference number

Bank account for refund

c) In the situation from point b) we can refund the value within 1-60 days calculated from the moment c